Frequently Asked Questions About We've Got Your Sock
What hours are you open?
We open at 8 am and the last load is in by 7:30 pm, except on Sunday when the last load is at 6:30 pm.
What size washing machines do you have?
We have 18-pound, 27-pound, 35-pound and 55-pound machines.
What happens if I forgot to bring soap?
We sell all laundry products over the counter.
Is there a loyalty program?
Yes, there is. On your 10th visit, you get $4 off your next wash or Wash and Fold order. Also, could be used on WDF/dry cleaning/tailoring order.
Wash & Fold Questions
What is the turnaround time?
Usually it is one day unless we are particularly busy, but if we have time to wash and fold your order the same day, for an additional charge.
What soap products are included in the $2.50 per pound price?
Tide, Free & Clear, Bleach, Downy or Snuggle Liquid and Downy Free and Gentle.
Will you hang my polo shirts?
It is our pleasure to abide by your requests.
Pickup & Delivery Questions
What days do you deliver?
Monday, Wednesday, Friday and Saturday. Your clothes will be returned the next delivery day.
What hours do you deliver?
From 10 AM to 4 PM.
What happens if I can't be home when you come?
Let us know where you will put your dirty clothes such as your front porch or with the apartment manager.